Individuals or groups should submit their concerns, in writing (email is sufficient) to the most appropriate person(s), to be considered. The concern may be referred to another person. The general rule for most concerns is to follow the process below:
All concerns are to be addressed to the school in a respectful manner, to provide both staff and parents to engage in open and positive dialogue to resolve. The individual/group can expect their submission to be acknowledged including where possible, an indication of the time-frame for response (within 5-10 days of receipt of complaint). If the individual/group has not received a response within the time-frame indicated, they are encouraged to send a reminder to the person(s) dealing with it.