Communication is critical in ensuring all stakeholders are informed of College activities, events, celebrations, and direction. This includes what is happening at a class, team, Primary School, Secondary School, and College-wide level. Every teacher has an email address published in this handbook. Parents are encouraged to use this to communicate with teachers as well as the diary in primary classes from Years 1-5. Prompt communication of a problem or issue will generally result in its resolution. 


Communication at Discovery College includes:

  • College website 

  • weekly e-newsletter (The Explorer) link messaged to parents at the end of each week and available on the College website 

  • ESF App 

  • biannual magazine 視界 (Shi Jie)

  • student work sent home, including workbooks and portfolios

  • Three-Way Conferences

  • Student-Led Conferences

  • ongoing online assessments

  • parent information evenings

  • student exhibitions and presentations

  • SMS system for use in school closures, typhoons, etc.

  • the following online systems:



The Gateway is a key source of information and communication for functions including student assessment and reporting, signing up for activities, booking for Three-Way and Student-Led Conferences, and ESF Electronic Payment System for incidental school expenses. All parents are provided with a username and password to access this site which is linked from the DC webpage.



Ding! is a virtual learning environment (VLE) that is built on the Moodle platform. It allows the students to connect to the school no matter where they are in the world (an internet connection is needed, as Ding! contains online course materials). The information available includes the student daily bulletin, MYP/CP/DP courses, units of inquiry courses, homework, single subjects, other general school activities, and current events. Please ensure that you can log into your child’s Ding! page to keep up to date with their schoolwork and homework.



The ESF App is a mobile application that allows parents to view key information about their child’s school life, including timetable, key communications, and calendar. The ESF App, which is being launched after the summer of 2020, is available for download from the Apple App Store and Google Play.


DC Mail

The DC mail is the email portal for all Discovery College students. This is a Google mail site. A link can be found on Ding!. DC email addresses provided to students are primarily for school communication and should not be edited or changed in any way.


Other online systems

BridgeU is used to support higher education applications. Other web-based systems also play a part in student learning and are linked from the DC website or Ding!



The Discovery College e-newsletter, The Explorer, is produced throughout the week and sent to families by email each Friday. The Explorer contains important information about events across the College, therefore parents are asked to check the newsletter at the end of each week to familiarise themselves with news and announcements.


Staff-parent/caregiver communication

Successful schooling is based on a strong and trusting three-way relationship between the teacher, the student, and the student’s parents. An essential element of this relationship is regular communication that provides quality dialogue about all aspects of learning and teaching. All communication between staff at the school and parents/caregivers is expected to be polite and respectful. 


It is the College’s belief that no report, Three-Way, or Student-Led Conferences should contain any information that is a surprise to either the student or parent. Any significant improvement, success,  academic or behavioural concern should be communicated immediately, discussed, and, if necessary, a strategy put in place involving all stakeholders.


Individuals or groups should submit their concerns, in writing (email is sufficient) to the most appropriate person(s), to be considered. The concern may be referred to another person.


The general rule for most concerns is to follow the process below: 


All concerns are to be addressed to the school in a respectful manner, to provide both staff and parents to engage in open and positive dialogue to resolve. The individual/group can expect their submission to be acknowledged including where possible, an indication of the time-frame for response (within 5-10 days of receipt of complaint). If the individual/group has not received a response within the time-frame indicated, they are encouraged to send a reminder to the person(s) dealing with it. 


Publicity policy

Discovery College is fortunate to be a sought-after College, and as such we often like to tell people about the success of our programmes and students. This means we may take photos and/or videos of our activities to publish in various forms of media to promote the positive aspects of the College. We want you to be aware that photos or videos of our students taken during school activities may be used as part of the promotional or informational efforts of the College or ESF. In the case of outside entities wishing to use our photos, every effort will be made to contact parents to obtain permission.